Are you the type of founder who started out as a specialist?
Be warned of a common pitfall in scaling up: disregarding the balance between customer satisfaction and employee retention.
Delving too deep into the Operation - the quality of the services you deliver or the products you produce - can lead to a too-strict adherence to processes that may have worked for you, but not necessarily for your team.
When scaling up, Operations become an ever smaller part of your responsibility. Some founders find it hard to take their hands off the steering wheel in this respect; but let go they must.
Yes, you're ultimately responsible for the quality of all processes within your company. But you should also work to keep your team(s) happy, and that means giving them the freedom to set up their own ways of working.
Your employees need the satisfaction from their work and need to feel appreciated. They want to influence how 'their' services are organized.
And since all stakeholders in your company take part in its sustainable success, maintaining the harmony between customer satisfaction and employee retention is an important topic for scale-up leaders.